New advice line
A new service is now available. Lawyers, managing agents and other professionals working in the sector will access LEASE advice through an online booking system. No more waiting on hold – select your slot, call the number provided and get the advice you need. Written advice is also available.
A 20 minute slot will cost just £45 (plus VAT). A 40 minute slot for advice in writing is £90 (plus VAT).
Are you a professional with an issue that you’d like to discuss with a LEASE adviser?
Click here to book your first appointment
The revenue from this new service will, as always, be going to support our free service for leaseholders.
- I am in dispute with my landlord but I do not want to go to Court or Tribunal. Is there an alternative?
- How can I find out what my service charge is being used for?
- My neighbours are very noisy and it is affecting the enjoyment of my property. What can I do?
- My landlord has carried out Section 20 consultation but I am still unhappy about the service charges I'm being asked to pay. What can I do?
- I own the freehold of a leasehold house. The leaseholder wants to buy the freehold. Do I have to sell it to them?
- What happens when my lease runs out?
- What happens if I breach the terms of my lease?
- My landlord has not demanded ground rent for several years. Can he still demand it?
LEASE was set up in 1994 to provide free information and initial advice and guidance to members of the public about residential leasehold and park homes law. We have been providing this valuable service for more than 20 years; our website receives 100,000 visits and we respond to over 2,000 calls from leaseholders every month.
We also provide services for professionals, including a paid advice line, training and webinars and the fees from these services go to support our free service for leaseholders.
As the first point of contact for leaseholders, we are independent and impartial. All of our advisors are legally qualified. We can help if your enquiry is about a flat or leasehold house with a lease longer than 21 years. We also advise on park homes.
LEASE is not able to advise on:
- assured or assured shorthold tenancies (eg less than 21 years and where rent is paid weekly or monthly)
- commercial leases (a shop or other business)
LEASE is keen to answer every call, ensure holding time is short and help more people in residential leasehold law matters. Our average call time is 13 minutes long, so 15 minutes will be sufficient for the majority of the enquiries we deal with. Consequently, LEASE is now limiting the time of its free telephone advice to 15 minutes for each call. This will provide our customers with a better service, by reducing the wait times and allowing us to handle a greater volume of calls.
If you still need more advice after your 15 minute phone enquiry then you may find these alternatives helpful:
- The advice guides and Frequently Asked Questions on the LEASE website
- The LEASE Professionals advice line, where you can access LEASE advice through an online booking system. No more waiting on hold – select your slot, call the number provided and get the advice you need. Written advice is also available. A 20 minute slot will cost just £45 (plus VAT). A 40 minute slot for advice in writing is £90 (plus VAT). The revenue from this service goes to support our free service for leaseholders.
- Get advice and other services from a leasehold professional in the LEASE Directory.
Getting the most out of your contact with LEASE
To help you get the advice you need as conveniently as possible, here are some tips:
- Use the interactive tool on our website. Start by clicking one of the links below to access helpful advice guides that may provide the answer you need:
- If you still can’t find the advice you need you can call our advice helpline. To make the best use of your time, make sure that before you call you:
- write down a clear outline of your problem and any questions you have. This can help the adviser help you more easily
- make sure you have relevant documents to hand
- have a pen and paper, as leasehold law can be complicated and you may want to make some notes
We can provide advice by email (contact us in writing using the enquiry form), telephone, letter or in person at the office (by appointment only).
Telephone helpline: 020 7832 2500
Monday to Friday from 9:30-15:00
If you are looking for advice on park homes law, please use the enquiry form, or telephone 020 7832 2525. Lines are open Monday to Friday from 9:00-17:00.